Refund policy

ECHOÍSTA Return and Refund Policy

We hope you love your ECHOÍSTA purchase. Because our products are personal-care and cosmetic items, we are unable to accept returns of products that have been opened, used, or tested, except when an item arrives damaged, defective, or incorrect.

Returns

Unopened and unused products in their original packaging may be returned within 30 days of delivery. To request a return, please contact us at hello@echoista.com before sending your item back. Returns sent without first contacting us may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us at hello@echoista.com as soon as possible so we can make it right. We may ask for photographs of the product and packaging to help us resolve the issue.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Exceptions

For health and hygiene reasons, opened or used cosmetics and personal-care products cannot be returned unless they are damaged or defective.

Gift cards, if offered, are non-refundable.

Questions

If you have questions about a return or refund, please contact us at hello@echoista.com. We’ll be happy to help.